PROJECTS

Customer Relationship Management

 A knowledge management issue within a   multi- million pound customer relationship   management project. 

Business Analysis

 The issue in this project was the definition of   knowledge management and transfer in the   customer interface.  This project   identified considerable cost benefits through   the rationalization of business process. 

Business Control and Evaluation

 The strategy conversation was all about sales   number and when they did not come in to plan there   was a problem.  This project helped the   senior   management team to identify root cause , and   through that a new strategy conversation emerged.