Customer Relationship Management
A knowledge management issue within a multi- million pound customer relationship management project.
The issue in this project was the definition of knowledge management and transfer in the customer interface. This project identified considerable cost benefits through the rationalization of business process.
Business Control and Evaluation
The strategy conversation was all about sales number and when they did not come in to plan there was a problem. This project helped the senior management team to identify root cause , and through that a new strategy conversation emerged.